Delivery, Shipping, and Return Policy
Delivery, Shipping, and Return Policy for Boombam Printing
Effective Date: 01 July 2023
Thank you for choosing Boombam Printing for your printing needs. This Delivery, Shipping, and Return Policy outlines the terms and conditions related to the delivery, shipping, and return of products ordered through our website, www.boombamprinting.com.au. By placing an order with us, you acknowledge and agree to the following:
1. Delivery Timeframes:
- We strive to process and fulfil orders promptly. The estimated delivery timeframes will be communicated to you during the ordering process, and they may vary depending on the product,
quantity, and destination. - Please note that delivery times are approximate and not guaranteed. We are not liable for any delays caused by circumstances beyond our control, such as weather conditions, carrier issues, or public holidays.
2. Shipping Methods and Costs:
- We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. The available options and associated costs will be displayed during the
checkout process. - Shipping costs are calculated based on factors such as the weight, dimensions, and destination of the package. You will have the opportunity to review and accept the shipping costs before
finalising your order.
3. Shipping Restrictions:
- We currently ship to locations within [list eligible countries/regions]. If your delivery address is outside of these areas, we regret that we cannot fulfil your order at this time.
- Certain products may have additional shipping restrictions due to their nature, such as hazardous materials. Such restrictions will be clearly indicated on the product page.
4. Order Tracking:
- Once your order is shipped, we will provide you with a tracking number or link that allows you to monitor the progress of your shipment.
- It is your responsibility to track your order and ensure someone is available to receive the package at the designated delivery address.
5. Returns and Refunds:
- We strive for customer satisfaction. If you receive a product that is damaged, defective, or significantly different from what you ordered, please contact our customer support within [insert
number of days] days of receiving the order to request a return or refund. - To initiate a return or refund, please provide details of the issue, along with supporting evidence such as photographs if applicable. Our customer support team will guide you through the process.
- Please note that custom-made or personalised products are generally not eligible for returns or refunds unless they are damaged, defective, or the error is attributable to Boombam Printing.
- We reserve the right to assess the condition of returned items before issuing a refund or replacement. Refunds will be processed using the original payment method, and shipping costs are
non-refundable unless the return is due to our error.
6. Cancellation of Orders:
- If you need to cancel an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request; however, order cancellations are subject to our discretion, and we cannot guarantee cancellation once the production process has begun.
7. Contact Us:
- If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at sales@boombamprinting.com.au.
By placing an order with Boombam Printing, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Delivery, Shipping, and Return Policy