Frequently Asked Questions
Got questions? We’ve got answers. Explore our frequently asked questions to guide you through your printing journey.
How can I place an order with Boombam Printing?
To place an order with Boombam Printing, simply browse our products, select your preferred options, and add them to your cart. Proceed to checkout, where you can provide your delivery details, choose your shipping method, and complete your payment. Once your order is confirmed, you will receive an order confirmation email.
What payment methods do you accept?
We accept various payment methods, including Visa and Mastercard through secure Stripe payment, as well as direct bank transfer. You can select your preferred payment option during checkout.
Do you offer discounts for bulk or wholesale orders?
Yes. We offer discounted pricing for bulk and wholesale printing orders. Please contact our team to discuss your requirements and receive a customised quote.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, changes or cancellations may not be possible once production has commenced.
What services does Boombam Printing offer in Melbourne?
Boombam Printing offers print, signage, and promotional products for businesses and events across Melbourne. Our range includes business cards, flyers, brochures, banners, stickers, labels, and branded marketing materials.
What types of products can you print?
We produce a wide range of printed products, including business cards, flyers, brochures, posters, banners, stickers, labels, large format signage, and promotional materials.
Can I order custom or personalised products?
Yes. We offer customised and personalised printing for many of our products. During the ordering process, you can provide your artwork, branding, or specific design requirements to suit your needs.
Can Boombam Printing help with artwork and design?
Yes. Our team can provide design guidance and help ensure your artwork is correctly set up and ready for professional printing.
What file formats do you accept for printing?
We accept PDF files, Adobe InDesign (.indd), Adobe Illustrator (.ai and .eps), and other high-resolution files prepared at 300 DPI. If you are using Microsoft Word or Publisher, we recommend exporting your artwork as a PDF to preserve formatting.
What is the best file format for professional printing?
High-resolution PDF files prepared at 300 DPI with CMYK colour settings are generally recommended for the best print quality.
Why do colours look different when printed?
Printed colours may appear different from what you see on screen because monitors display colours in RGB, while commercial printing uses CMYK. Paper stock, finishing options, and lighting conditions may also affect the final appearance.
How fast is your turnaround time?
Turnaround times vary depending on the product and quantity ordered. Most standard printing jobs are completed within 2–3 business days.
How long will it take to receive my order?
Delivery timeframes depend on the product, quantity, and shipping destination. Estimated delivery times will be provided during the ordering process. Please note that delivery times are approximate and may vary due to circumstances beyond our control.
Can I track my order?
Yes. Once your order has been dispatched, we will provide a tracking number or tracking link so you can monitor the progress of your shipment.
Do you deliver across Australia?
Yes. Boombam Printing provides delivery services throughout Melbourne and Australia-wide, allowing customers across the country to access our printing products and services.
What is your return policy?
We strive for customer satisfaction. If you receive a product that is damaged, defective, or significantly different from what was approved, please contact our customer support team within three days of receiving your order. We will guide you through the reprint or refund process where applicable.
How can I contact customer support?
For any enquiries, assistance, or concerns, you can contact our team via the Contact Us page or email us at sales@boombamprinting.com.au. We are here to assist you and provide timely support.
